Refund & Cancellation Policy

Before a gift is selected

As a sender, you can cancel a campaign at any time before your recipient selects a gift. The gift link stops working immediately and no order is created.

After a gift is selected

Once a recipient selects a gift and submits their delivery details, the order is placed and the campaign is marked complete. At this point the campaign can no longer be cancelled or edited through the dashboard, since fulfillment begins right away.

Damaged, incorrect, or missing items

If a delivered gift arrives damaged, is the wrong item, or doesn’t arrive at all, either the sender or the recipient can contact us to request a replacement or refund. We’ll work with the fulfilling vendor to resolve it — most requests are handled within a few business days.

What isn’t eligible for return

• Perishable or food & gourmet items, once delivered in good condition.
• Personalized or gift-wrapped items, unless damaged or incorrect.
• Digital gifts (gift cards or vouchers), once redeemed.

Refund timelines

Approved refunds are processed within 7–10 business days to the original payment method used to fund the campaign. For company accounts billed separately, refunds are applied as account credit unless otherwise agreed.

How to request one

Email support@gifti.club with your campaign or order reference and a short description of the issue. We’ll confirm receipt and follow up with next steps.